MecaPlanning call center voted Customer Service of the Year
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HESS Automobile :
65
sites for 20 brands represented
50
new hires to reach the call center
80 000
calls handled per month
Today, a call center not equipped with MecaPlanning will, at best, offer a call transfer to the required site. The result: a weighed-down and negative customer experience for 75% of incoming calls to dealerships, which are related to after-sales.
A call center that integrates MecaPlanning, like that of the HESS Automotive Group, has real-time access to all workshop flows, in the same way as the receptionist. In its call center management tool, when a customer call is received, the customer's file is automatically retrieved and immediately and accurately filled in, reducing call times and significantly boosting customer satisfaction.
The HESS Automobile Group, voted Customer Service in the “Multibrand Automotive Distributor” category from 2021 to 2024 by BVA.